I Give You Your Faults

The pink-haired, sweatshirt-wearing person who was sitting near the back started her question during the Q&A with… “I understand the value of being authentic”, but then paused to ask, “what if my authentic had shameful stories…”. She mentioned AA, and wondered aloud… “what good are my faults”. Flawsome The question reminds me of a term  More

In Harvard Business Review: To Change Someone’s Mind, Stop Talking and Listen

This post originally appeared in Harvard Business Review. Samar Minallah Khan, the feminist Pakistani anthropologist and filmmaker, was enraged. Local tribal leaders were trading little girls as compensation for their male family members’ crimes. These leaders, responsible for settling legal disputes in their villages, act as local judges. A longstanding practice was to address major  More

The Core of Onlyness

Having first introduced the idea of Onlyness in 2012, in the HBR-published book 11 Rules for Creating Value in the Social Era, I haven’t talked about it much in a management-specific context. But the champions of Thinkers50 recently asked that I do so for Smart Manager magazine, and I thought it might be a good  More

Why The Metric Matters

Around this time last year, my son was coming home with some really (!) disappointing grades. It was driving my husband and I a little crazy cause we knew he was more than capable of acing the work. (Ex: He would do the homework but neglect to turn it in. He would ace the test  More