Tag Archives | Marketing

Marketing is the way we tell our story so it’s relevant to real people in their real lives. Telling our story is more than branding and logos but how the price, the value proposition, the routes to market and all that tie together as part of a whole.

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Don’t Throw Your Influencers Under the Bus Just Yet

One thing the marketing industry and the tech industry have in common is that they’re both periodically swept by fad ideas (call them memes if you want to sound hip) that enchant everyone to the point of obsession. That obsession then produces a backlash that causes everyone to swing the other way and completely dismiss the original idea. We’re going through one of those cycles right now with the idea of influencer marketing. As usual, the reality is somewhere in between the hype and the backlash–influencer marketing is not the be-all that some people made it out to be, but it’s not bunk either.

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Don't Throw Your Influencers Under the Bus Just Yet

One thing the marketing industry and the tech industry have in common is that they’re both periodically swept by fad ideas (call them memes if you want to sound hip) that enchant everyone to the point of obsession. That obsession then produces a backlash that causes everyone to swing the other way and completely dismiss the original idea. We’re going through one of those cycles right now with the idea of influencer marketing. As usual, the reality is somewhere in between the hype and the backlash–influencer marketing is not the be-all that some people made it out to be, but it’s not bunk either.

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What was Ford’s Alan Mulally thinking?

Unless you are selling talking beer openers or donuts, comparing your product to Homer Simpson defies conventional wisdom. When your product is a slow-selling car, your actions are certain to leave people saying, “D’oh!”
Yet, this is exactly what Ford Motor CEO Alan Mulally did recently. He wasn’t subtle, in a public speech he projected an image of Homer over a picture of Ford’s Taurus sedan while being critical of the design and talking up future models as much better. We can be pretty sure that this will not rally sales of the Taurus over the coming months, so has Mulally gone mad or is he actually smart?

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When it Comes to Customer Experience Design, Satisfaction is Sufficient

In the same way that hope is not a strategy, customer experience design is not an accident.
Many companies can miss the mark when it comes to delivering what their customers desire, but most fail in what I might call a blind spot – they fail deliver on their customers’ tacit demands? Those demands are essential needs and involve how the experience of purchase or adoption or use is experienced.
With a few obvious exceptions, such as dealing with Apple, I’m shocked and amazed when my (admittedly low) expectations are exceeded by a customer experience I would characterize as truly delightful. And I’m not unusual in that way. Most consumers will be delighted if a company even comes close to delivering on a customer experience, not just a product.

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Marry Sony? I think not.

Sony loves me. It’s true. They recently found my email address and invited me to become a Sony Brand Ambassador. You can imagine how thrilled I was.

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