As a CEO of my own firm, and a change leader working with CMOs of world-class brands, the constant in my life is helping organizations to adapt to new situations …
Continue reading “Adaptability & Change is a High Class Problem; 5 things to review”
Adaptability & Change is a High Class Problem; 5 things to review
As a CEO of my own firm, and a change leader working with CMOs of world-class brands, the constant in my life is helping organizations to adapt to new situations …
Continue reading “Adaptability & Change is a High Class Problem; 5 things to review”
Give me that thing called [customer] Love
Just got published on MarketingProfs for what will be a six-part series or “Summer Bootcamp for Business”. For those of you that aren’t familiar yet with MarketingProfs.com, it’s a great …
Continue reading “Give me that thing called [customer] Love”
Customer Delight Produced by Delighted Employees
One thing that’s been keeping me up at night is ways to scale Rubicon. I know that ultimately we need to add staff as we have a high-class problem of …
Continue reading “Customer Delight Produced by Delighted Employees”
Reserve seems key to Creating
I am sitting in Logan airport with a clean email inbox. First time in weeks, if not months, I think. I’ve been swimming pretty hard lately as there have been …
Give em dignity or they’ll never hear you
Providing dignity while giving feedback matters.
Give em dignity or they'll never hear you
Providing dignity while giving feedback matters.
Metrics: The Long and the Short View
In business, metrics matter. It’s key to make sure you’re looking at things that indicate truth or at least a pattern of truth. I’ve been working for the last few …
Be the non-anxious presence…
Leaders reveal their capability and their character when things go sideways. Edwin Friedman says that he best leaders are a “non-anxious presence in an anxious world.” While my day job …
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