Skip to content
Nilofer Merchant
  • About
  • Big Ideas
    • Onlyness
    • #SocialEra
    • The New How
    • Sitting is the New Smoking
  • Blog
  • Speaking
    • Leadership
    • Business Strategy
    • Innovation
    • Technology Trends
    • Future of Work
  • Onlyness Consultation
  • Join

Tag Archives: business 2.0Satjiv ChahillM&MsCustomizationUser ExperienceDesign business modelCustomer experience

Blog Yes & Know

The Customer Experience: The Design Moment of Truth

April 9, 2006

Business 2.0 ran an article this month on their ‘2nd annual bottom line design awards’. The article promised to “go beyond surface beauty to single out objects that look good …

  • Culture & Leadership (146)
  • Entrepreneurship (160)
  • Featured (8)
  • Market Power (216)
  • onlyness (124)
  • Social (80)
  • Talks (29)
  • Technology & Trends (78)
  • The Personal Story (81)
  • Uncategorized (195)

Rendezvous here to receive new content, exchange ideas & meet up IRL

  • Twitter
  • Instagram
  • LinkedIn
  • Facebook

© 2025 Nilofer Merchant, All Rights Reserved