Blog Yes & Know

Consumers to Corporations: Where's My Experience?

With a print job deadline looming, I Googled on Kinko's, figuring I'd get their number and call before I went over. Clicking again for more information, I was faced with the FedEx landing page. Suddenly, my services and solution were reduced to 8-point type--the most subsidiary of subsidiaries--and the services I wanted were nowhere to be found.

Consumers to Corporations: Where’s My Experience?

With a print job deadline looming, I Googled on Kinko's, figuring I'd get their number and call before I went over. Clicking again for more information, I was faced with the FedEx landing page. Suddenly, my services and solution were reduced to 8-point type--the most subsidiary of subsidiaries--and the services I wanted were nowhere to be found.

The New Leadership: Social Change and Connectedness

We are in a time of great change. I suppose that's obvious. Post 9/11, there's been much commentary about these uncertain times. Whatever side of the political aisle you are on, you can likely agree that environmental concerns, "terrorism," war, and other big issues cause us to live in uncertain times. Institutions, much beloved for decades, are seen with some distrust. Journalism, once depicted by Thomas Carlyle as the "fourth estate" so important to democracy, is now one of the most disliked institutions, with a trust level below that of used car sales persons.

Telephony meets the Internet: What it means to you

The Emerging Telephony (eTel) conference brings together the open source and web telephony community. It doesn't get much attention in the mainstream tech press, but it's an interesting place for scouting out telephony trends that might affect the tech industry as a whole. We went to this year's conference. Three themes stood out that deserve your attention: