vigilante justice?

I wrote a new Time Inc Op-Ed (sharing below) on the NFL and Goodell because it’s so clear that if an organization’s leadership is found by the online community to

Savor This Moment

It is so easy to keep push, push, pushing. Well, not easy, really. Maybe the better word is conditioned. Through each achievement (or like, or tweet), there’s a rush of

What is “social”? (An Etymology of Sorts)

Enterprise 2.0, Social Media, Social Business, Social Innovation, Social Era – are they all the same, or are they quite different? Do you know? If you don’t know, you might

Developing Ideas + Dealing with Haters

Whew! I feel like I just gave birth to an intellectual baby. And it was a big one. A 10-lber. And pushing it out was hard. And some people thought

Why Porter’s Model No Longer Works

This post went live mid-week last week, on HBR. It is the 3rd installment on a series of why fast / fluid / flexible is crucial for the social era.