Tag Archives | Consumer Behavior / Markets

NFL Commissioner Roger Goodell (AP Photo/Seth Wenig)

vigilante justice?

I wrote a new Time Inc Op-Ed (sharing below) on the NFL and Goodell because it’s so clear that if an organization’s leadership is found by the online community to be so totally f-d up, they are getting mobilized. That has its ups and its downside. As I say in the piece, this could end  More

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Watching HP Board Situation is Like Watching a Slow Bleed-Out

The New York Times Saturday quotes Patrick McGurn, special counsel for Institutional Shareholder Services (ISS), who states that “shareholder efforts to remove directors in uncontested elections rarely succeed or come close, even in egregious circumstances.” In 2012, there were elections for 17,081 director nominees at U.S. corporations. According to ISS, just 61 of those nominees  More

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TEDxNewEngland Talk – Nilofer Merchant on Inclusivity

How would you reinvent business, reinvent America, or reinvent the world? This is the question I was asked to answer a few weeks back for a #TEDtalk.  TEDxNewEngland’s event was held at the WGBN station, just 3 weeks before the US National Election and the amazing organizers asked a range of politicians, economists, national policy  More

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Must-Read Weekend Reading

2 Consumer (Hourglass) Markets “P&G isn’t the only company adjusting its business. A wide swath of American companies is convinced that the consumer market is bifurcating into high and low ends and eroding in the middle. They have begun to alter the way they research, develop and market their products. Food giant H.J. Heinz Co.,  More

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Stop Blaming the Systems

The next time a customer service rep says, “The computer won’t let me do that” or “The system tells me what to do,” remember this: Behind every such phrase is a set of processes designed, or at least endorsed, not by computers but by human beings somewhere in the corporate hierarchy. The system may tell  More

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5 Opportunities in ECommerce (Trend)

I’m an insane online shopper. Online wins over in-person for several reasons. One is research based; if I pick well, I only need to pick a few things that last. 2nd reason is that, most times, I know what it is I’m looking for, if only by category so that makes in-store shopping harder, not  More

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