Blog Yes & Know

Affinity!

Affinity! That illusive icon in the distance that every company wants to attain. When you have it, you’re golden. When you don’t, everything’s a struggle. It’s that tight grouping and …

Affinity is Different From Love

Affinity is described by Merriam-Webster as 1.) an attraction to or liking for something, and 2.) likeness based on relationship or causal connection. Customers may like many different companies, but when it comes to affinity, there are few firms that make the grade. So what is it, this word affinity, and how is it different from love?

Sustainability.

Why don't businesses talk about sustainability more? I think of it as a core business philosophy for the company I've raised. Sustainability and Reinvention to me as part and parcel …

What did I learn on vacation?

I went on vacation a while back and have been processing still on what I learned. Lisbon and London are beautiful. Sintra and Obidos places that truly deserve to be …

Amazon's Category Creation Going Again

Grid Platforms: The big idea? 5 steps to Category Creation: 1. See a critical gap. 2. Figure out how to fill and dominate it. 3. Establish innovation as a Differentiation. …

Amazon’s Category Creation Going Again

Grid Platforms: The big idea? 5 steps to Category Creation: 1. See a critical gap. 2. Figure out how to fill and dominate it. 3. Establish innovation as a Differentiation. …

Separating "How" from "What:" An open letter to the tech industry

One of the advantages of working as a consultant is that you get to look at the big picture across corporations. You can see trends and common themes that might not be obvious to somebody working in a single company. One of the themes that's become very clear lately is our industry's difficulty telling the difference between "how" and "what" when designing products.

Separating “How” from “What:” An open letter to the tech industry

One of the advantages of working as a consultant is that you get to look at the big picture across corporations. You can see trends and common themes that might not be obvious to somebody working in a single company. One of the themes that's become very clear lately is our industry's difficulty telling the difference between "how" and "what" when designing products.

Virtualization in the Real World

Conventional wisdom, in lumping Second Life with MySpace, FaceBook and other social networking sites, dismisses it as merely a social site. By "dismisses" I don't mean to say that people think as a phenomena it is unimportant and can be ignored, but merely that they think of its impact solely in terms of social interaction. I am more convinced than ever that Second Life is really a new medium of virtualization, and is far more revolutionary than most people realize.